Data Deletion Instructions

1. Delete your course account #

1. Send an email to support@advancedintelligentsolutions.com from the address registered on the account. Sending from the account address is how we verify the request is really yours.
2. Use the subject line Delete my data.
3. Include the account email address and, if you have one, the order or receipt number.

We will confirm the request, then delete it. We complete account deletions within 30 days of a verified request, and usually much sooner.

Deleting the account removes your profile and login, your course progress, quiz answers and scores, certificates, saved notes, and any unused AI credits or Studio tokens. Deletion is permanent — your progress and certificate cannot be restored afterwards, and unused credits are forfeited. If you only want to stop receiving email, unsubscribe instead (see section 4).

2. Social Studio & connected channels #

Disconnect a channel yourself — immediate

1. Log in and open Social Studio.
2. Go to Channels.
3. Find the connected account and click Disconnect.

Disconnecting deletes that platform’s stored access and refresh tokens from our systems immediately. We can no longer read from or publish to that account from that moment on. You can also revoke our access from the platform’s own settings — for example Facebook Business Integrations, or the Google account permissions page.

Delete your Social Studio data — on request

Disconnecting removes the tokens but leaves your workspace content (drafts, scheduled posts, publish history and generated images). To have that deleted as well, email support@advancedintelligentsolutions.com and say “delete my Social Studio data”. We handle this within 30 days.

Posts already published to your own social accounts are not removed by this. They live on that platform, under your control — delete them there.

3. Facebook & Instagram users #

If you connected a Facebook Page or Instagram account to Social Studio and want the data associated with it removed:

1. Revoke access. Either disconnect the channel in Social Studio → Channels, or remove us from Facebook → Settings & Privacy → Settings → Business Integrations. Either action deletes your stored Meta tokens from our systems immediately.
2. Request deletion of the stored data. Email support@advancedintelligentsolutions.com with the subject “Facebook data deletion request”, and include the Facebook Page name or Instagram handle that was connected and the email address on your account.
3. We will delete the Meta profile identifiers, page or account IDs, tokens and publishing history we hold for that connection, and confirm by email. We complete this within 30 days.

We only ever stored what was needed to publish the posts you created and approved. We never sold that data and we never used it for advertising or profiling — see the Meta platform statement in our Privacy Policy.

Note: we do not yet implement Meta’s automated data-deletion callback endpoint. Deletion requests initiated from inside Facebook may therefore be directed to this page rather than processed automatically. All requests received here are handled manually by a person and completed within 30 days. Meta may require a data-deletion callback URL, and a confirmation code plus a status-tracking URL returned to the user, before approving an app for production use.

4. Marketing lists & form submissions #

If you gave us your details through a download, waiting list, quote request or contact form and you are not a course customer:

• Unsubscribe using the link at the bottom of any marketing email we have sent you. This stops the emails immediately.
• Delete the record entirely by emailing support@advancedintelligentsolutions.com with the subject “Delete my data” and the email address you used on the form.

Unsubscribing and deleting are different: unsubscribing keeps a minimal suppression record so we do not accidentally email you again; full deletion removes the record.

5. What we must keep #

A small amount of information survives deletion because the law requires it. This mirrors the retention section of our Privacy Policy:

• Payment and tax records — kept for 7 years to satisfy IRS recordkeeping requirements.
• Reseller tax documents and ledger — if we paid you as a reseller, your Form W-9 data, commission ledger and payout history are kept for 7 years after the last tax year in which we paid you. These are stored outside the public web root and are not used for anything else.
• Suppression records — a minimal record of an unsubscribed email address, so we do not re-add you.
• Server and access logs — retained for their normal rotation period, then deleted.

Everything else that identifies you is removed. Backups are rotated on a schedule, so a copy may persist in an encrypted backup for a short period after deletion before it ages out.

6. How long it takes #

• Disconnect a channel in Social Studio (tokens deleted) — immediate.
• Unsubscribe from marketing email — immediate.
• Course account deletion — within 30 days of a verified request.
• Social Studio workspace data deletion — within 30 days of a verified request.
• Facebook / Instagram data deletion request — within 30 days of a verified request.
• Lead or contact-form record deletion — within 30 days of a verified request.

We will email you to confirm when a deletion is complete. If we cannot verify that a request came from you, we will ask for more information before acting — this protects your account from someone else deleting it.

7. Contact #

Mountain Harvest Media LTD
Attn: Privacy — Advanced Ai Solutions
Colorado, USA
Data deletion requests: support@advancedintelligentsolutions.com

Related pages: Privacy Policy · Terms of Service · Cookie Policy · Refund Policy