Legal

Refund Policy

Last updated September 20, 2026. This page states the refund rule in one place; it is the same rule as the refund section of our Terms of Service, and where the two ever differ, the Terms of Service governs.

1. The 14-day rule

If the course is not right for you, contact us within 14 days of purchase at support@advancedintelligentsolutions.com and we will work with you on a refund. Tell us your account email and your order details.
  • Self-paced course: 14-day money-back guarantee from the date of purchase. If you have already used AI credits, the refund is prorated by the dollar value of the credits consumed.
  • AI credit top-ups: refundable for unused credits within 30 days of purchase.
  • In-person workshop: full refund if you ask at least 7 days before the event date; no refund inside 7 days, but you may transfer your seat once.
  • Reseller sign-up fees: none are currently charged.
  • Refunds return to the original payment method, typically within 5–10 business days.

Prices are shown in US dollars at the time of purchase. Payment is processed by PayPal or Stripe; your card details go directly to them and are never stored by us. You are responsible for any sales, use or value-added tax that applies where we are not collecting it.

2. How to request a refund

  1. Email support@advancedintelligentsolutions.com from the email address on your account, within 14 days of your purchase.
  2. Use the subject line Refund request.
  3. Include your account email and your order or receipt number.
  4. Tell us briefly what did not work for you — it is not a condition, but it is how the course gets better.

We will reply to confirm. Once a refund is issued, the payment processor decides how quickly it lands back on your card or PayPal balance — usually a few business days.

Refunding a course purchase ends your licence to the course materials. Closing your account is a separate action and does not by itself entitle you to a refund — see the Data Deletion Instructions.

3. Business & team licences

Business licences are invoiced. Seats are issued as individual named codes once payment is received and marked paid. Seats may not be pooled, rotated or shared between people.

No separate refund rule is currently published for invoiced business and team licences. Whether the 14-day rule above applies to them, and what happens to seat codes that have already been issued and redeemed, needs to be decided and then stated both here and on the invoice.

4. Chargebacks

If you start a chargeback rather than contacting us first, we may suspend your account and any associated partner commissions while the dispute is resolved.

Please email us first. Almost every dispute is faster to settle directly.

5. Credits & Studio tokens

AI generation inside the course and Social Studio is metered in Studio tokens, a display currency over your US-dollar credit balance at a rate of 20,000 tokens per US dollar. Tokens are prepaid and are non-refundable once consumed — a generation spends tokens whether or not you like the result. Unused tokens have no cash value and cannot be transferred or exchanged. Unused credit top-ups are refundable within 30 days as set out in section 1. The full token terms are in section 7 of the Terms of Service.

6. Contact

Mountain Harvest Media LTD
Attn: Refunds — Advanced Ai Solutions
Colorado, USA
Refund requests: support@advancedintelligentsolutions.com

Related pages: Terms of Service · Privacy Policy · Data Deletion Instructions · FAQ